Rewards: Can I add an extra shirt to my pledge level?
To add additional shirts on top of the pledge you selected you will need to add $149 per shirt on top of your pledge amount.
Instructions:
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Visit the project page and click the “Manage your pledge” button that appears next to your pledge amount.
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On the next page, select “Change your pledge,” and then simply add $149 for each extra shirt you’d like.
When we send out the survey via BackerKit we will collect the additional shipping required for the additional shirts.
Just a reminder that it’s only possible to select one reward tier at a time.
Last updated: October 03, 2018 20:48
Shipping: When will I receive my stuff?
Our current plan is to be shipping no later than March, 2019. Please understand that is our goal and we are going to push as hard as we can to make that happen.
This schedule was built with realistic timelines based on our manufacturing schedule. We use the funds from this campaign to purchase materials, have them cut + prepared, then assembled.
Machines break, factories flood, and there can be unforeseen circumstances that we will work through as best as we can. YOU are who will bring this bag to life and so we’ll grind to make it happen because we take your pledge very seriously.
Updates will be given along the way and we will communicate very openly about what is going on.
Last updated: October 02, 2018 20:53
Will there be new colors?
We want to add more colors but new colors can add a lot of stress on fulfillment accuracy & inventory management. We’ve chosen to stick with the heathered black for now and you will be the first to know if we add any colors.
Last updated: October 02, 2018 20:53
Warranty?
All of the features were optimized and tested to ensure use and high quality for a shirt that will keep surprising you with it’s versatility. If for any reason there is a manufacturer defect, we will replace the shirt within 1 year of your receiving of it. The warranty applies to both the shirt and the battery pack.
Last updated: October 02, 2018 20:53
Refunds?
We only used premium materials and offer a one year warranty. We will repair or replace any shirts that somehow don’t hold up to do what the shirt was designed to be used for. We do not offer refunds or returns on shirts that were received as a Kickstarter reward.
We’re passionate about creating amazing products and Kickstarter is a way for us to launch our brand. As you’ve read, Kickstarter isn’t a store and rewards are a thanks for supporting the project which is why we cannot offer refunds or returns. Your pledge means so much and we take it very seriously. We will do anything we can to make sure that this exchange leaves with good vibes for everyone involved.
Backer support is what allows us to grow and design new products. We in turn want to reward you for your support in the form of a gift. We put your funds to work and are passionate about building new and exciting products.
Thank you for your understanding and your support. If your reward doesn’t have value to you, you can:
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Give your reward another chance. If the product performs differently than you were expecting, there might be a way to enhance your experience. Reach out to us and we can give you tips on how we’ve found “pro tips” and ways to make great use out of your reward.
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Make an excellent gift
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Ebay, amazon, etc are great routes to go as the reward you received from us was sold at a discounted rate
If you have questions reach us at [email protected] if you have any questions
Last updated: October 02, 2018 20:53
Is the shirt really washable?
Yes, all of the components (except the battery) are washable in a regular washing machine! We recommend you air dry.
Last updated: October 03, 2018 22:41
Can I use my own power bank?
Yes! The Flare shirt is powered via USB so your power source will need to be able to power the shirt via USB :D
Last updated: October 03, 2018 08:48
Can the battery pack be brought on an airplane?
Yes, the FAA limit is 100 Watt Hours, the included battery pack is well under the limit at 30 Watt Hours.
Last updated: October 03, 2018 22:41
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.